EDITOR’s NOTE: This Case Study demonstrates the effectiveness of ECSC Thailand’s “English Plus” services in helping Thai professionals who needed to boost their business English confidence.
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KEY INFORMATION IN THIS CASE STUDY:
- Client overview and client needs.
- What is English Plus and how did it help this client.
- Which elements of business English training were highlighted.
- Results and impact of the training on this client’s employees.
- Testimonial from client’s HR and Administration Manager.
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Client Overview
A Thailand-based outsourcing arm of a global professional-services network (HQ in Europe, operating in over 100 countries). Their Thailand office employs approximately 400 professionals and the global network comprises nearly 40,000 professionals.
Client Needs
Although the two employees selected for personalized 1-on-1 training were effective communicators in English, they lacked fluency, smoothness, and confidence.
This was especially true when interacting with international clients. They needed to improve their abilities to explain proposals, describe services, and engage in business networking with clarity and professionalism.
Participants:
- Student #1: Needed to present payroll service proposals, discuss fees, and network with clients in the UK, Europe, Latin America, and India.
- Student #2: Needed to simplify and explain technical and legal information (e.g. Thai tax law, Labor Protection Act) and present software-related payroll solutions clearly to clients in India and Singapore.
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How “English Plus” Helped the Client
We applied our English Plus methodology to imrpve their business English confidence – combining communication skills training with soft-skills development through interactive, real-world tasks:
- Learn vocabulary: Business phrases, expressions, and sentence-chunks relevant to payroll, legal, and networking contexts.
- Understand usage: Not just grammar – but how and when to use English appropriately and professionally.
- Practice speaking: Role-plays, simulations, and mock presentations to build fluency and confidence.
Training Highlights
For Student #1:
- UK spelling and terminology, proposal language, and fee explanations.
- Mock presentations walking clients through payroll services.
- Networking simulations using signposting, pacing, and client-engagement strategies.
For Student #2:
- Vocabulary and sentence structure for explaining Thai tax and legal details clearly.
- Structured presentation of the company’s “payroll starter-pack” features.
- Unscripted role-plays to practice explanations in networking situations.
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Results & Impact
Each participant now uses the language they learned in real client interactions and networking situations – with noticeably improved confidence.
- Student #1: clearer and more effective proposal presentations; better pacing and signposting; passed review test by correcting nearly all vocabulary items.
- Student #2: more structured delivery; improved sentence flow and clarity; scored near-perfect in final tasks explaining tax law, payroll services, and software tools.
HR Department Testimonials
Conclusion
ECSC Thailand’s English Plus methods successfully enhanced these two employees’ English communication skills, equipping them with the vocabulary and soft skills needed to demonstrate business English confidence in real-world professional interactions.
By integrating language learning with practical business scenarios, ECSC ensured that training translated directly into improved workplace performance.
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Further Reading:
To learn more about ECSC’s training methods, check out our previous article Online vs. In-Person English Training: Which Costs More?
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Visit our Contact Us page to inquire about English communication skills training for professionals in Thailand. Or, schedule a discovery call with our Founder, Don Gorr.
